Bali Lombok Ferry respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect, and share personal information when you visit our website, contact us, make a booking, or use our ferry-related services.

This policy applies to personal information collected directly from you, information provided through our website or services, and information we may receive from authorized third parties in connection with your booking or travel arrangements.

By using the Bali Lombok Ferry website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

Depending on how you use our website and services, we may collect the following types of personal information:

• Full name.
• Email address.
• Telephone or WhatsApp number.
• Mailing or contact address.
• Passport or identification information, where required for travel or booking.
• Age and date of birth, where required.
• Booking and travel information.
• Payment and transaction information.
• Information about your travel arrangements.
• Information about other passengers or travel companions that you provide to us.
• Information provided through inquiries, surveys, questionnaires, or promotions.
• Communications and correspondence between you and Bali Lombok Ferry.
• Website and device information, including IP address, browser type, device type, and operating system.
• General location information where collected through website analytics.
• Website usage information, including pages visited and interaction data.
• Cookie and analytical information.
• Any other information you voluntarily provide to us or that is reasonably required to provide our services.

We aim to collect information that is relevant and reasonably necessary for the purposes described in this Privacy Policy.

We may collect personal information directly from you or, where appropriate, from third parties.

We may collect information when you:

• Visit or use our website.
• Submit a booking request.
• Contact us through our website.
• Contact us by email, WhatsApp, telephone, SMS, or social media.
• Purchase or request a ferry ticket.
• Provide information required to arrange your ferry booking or travel services.
• Communicate with our customer service team.
• Participate in surveys, promotions, or other activities.
• Interact with our website, content, advertisements, or social media pages.

We may also collect information automatically when you browse our website through cookies, analytics tools, and similar technologies.

These technologies may help us understand how visitors use our website, improve website performance, and provide a better customer experience.

Where applicable, third-party analytics services such as Google Analytics may collect and process information about your use of our website. These services are governed by their own privacy policies and terms.

We may collect and use your personal information for the following purposes:

• To process and manage ferry bookings.
• To provide ferry schedules, routes, ticket information, and travel assistance.
• To communicate with you regarding your booking or inquiry.
• To confirm payments and transactions.
• To provide customer support.
• To arrange ferry-related services requested by you.
• To send booking confirmations and important travel information.
• To provide schedule changes, reminders, notices, and service updates.
• To maintain booking, financial, and administrative records.
• To improve our website, services, and customer experience.
• To understand website usage and visitor preferences.
• To conduct market research and analysis.
• To prevent fraud, misuse, or unauthorized activity.
• To resolve disputes and enforce applicable agreements.
• To comply with applicable laws, regulations, and legal requirements.
• To send marketing and promotional communications where you have provided the required consent.

You may choose to stop receiving marketing communications by using the unsubscribe option provided in the communication or by contacting us directly.

We may share your personal information with third parties where reasonably necessary to provide our services, process your booking, or comply with legal obligations.

Depending on the service requested, this may include:

• Ferry operators providing your booked ferry service.
• Authorized booking or travel partners.
• Payment providers and financial institutions.
• Shuttle, transfer, or transportation providers where applicable.
• Website hosting and technology providers.
• Analytics and website service providers.
• Professional advisers, including accountants, auditors, and legal advisers.
• Government authorities, harbor authorities, or other relevant organizations where required by law.
• Other service providers that assist us in operating our business and providing services to you.

We may also disclose or transfer personal information where required as part of a business restructuring, merger, acquisition, sale, or transfer of business assets.

We take reasonable steps to ensure that personal information is shared only where necessary and handled appropriately.

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

These measures may include access controls, password protection, secure systems, and other appropriate security procedures.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

While we take reasonable measures to protect your personal information, we cannot guarantee absolute security against every possible security risk.

Our website may use cookies and similar technologies to:

• Improve website functionality.
• Remember user preferences.
• Analyze website traffic.
• Understand visitor behavior.
• Improve our services and website experience.

Third-party services may also use cookies or similar technologies when providing analytics, advertising, or other services through our website.

Our website may contain links to third-party websites, including ferry operators, payment providers, travel services, and other external websites.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Depending on applicable data protection laws, you may have certain rights regarding your personal information.

These may include:

Access

You may request access to the personal information we hold about you.

Right to Be Informed

You have the right to receive clear information about how your personal information is collected and used.

Correction

You may request that inaccurate, incomplete, or outdated personal information be corrected or updated.

Objection

In certain circumstances, you may object to the processing of your personal information, including processing for direct marketing purposes.

Restriction

You may request that we restrict or limit the processing of your personal information in certain circumstances.

Deletion

Where permitted by applicable law, you may request that your personal information be deleted when it is no longer necessary for the purpose for which it was collected.

Data Portability

Where applicable, you may request that certain personal information be provided to you in a commonly used and machine-readable format.

Withdraw Consent

Where we process your personal information based on your consent, you may withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal.

Complaints

If you believe that your privacy rights have been violated, you may contact us directly or submit a complaint to the relevant data protection or supervisory authority.

To exercise any applicable privacy rights, please contact us using the details provided below.

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected.

We may also retain certain information where necessary to:

• Comply with legal or regulatory requirements.
• Maintain accounting and financial records.
• Process and maintain booking records.
• Resolve disputes.
• Prevent fraud or misuse.
• Enforce agreements.
• Meet other legitimate business or legal requirements.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it in accordance with applicable laws and regulations.

If you require further information about the retention of your personal information, you may contact us using the details below.

Some of the service providers or third parties we work with may process personal information in countries outside Indonesia or your country of residence.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are used and that your information receives an appropriate level of protection.

This may include contractual, technical, or organizational safeguards where required by applicable law.

Our website and services are not intended to encourage children to independently provide personal information.

Children and infants travelling by ferry must be accompanied and supervised by a responsible adult.

Where information about a child is required for a booking, the information should be provided by the child's parent, guardian, or authorized adult.

Bali Lombok Ferry may update this Privacy Policy from time to time to reflect changes in our services, website, business practices, or applicable legal requirements.

Any updated version will be published on this page.

We encourage you to review this Privacy Policy periodically to remain informed about how we collect and protect personal information.

If you have questions about this Privacy Policy, want to request access or correction of your personal information, or have a privacy-related complaint, please contact Bali Lombok Ferry through our official contact details.

We will make reasonable efforts to respond to privacy-related requests and inquiries as soon as practicable.